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Privacy Policy

 

Here at Elkmere we are committed to protecting your privacy. This notice is to explain how we may use your personal information we collect before, during and after your order. This applies to those using our website www.elkmere.co.uk and/or have placed an order.

This notice does not form part of any contract to provide services/products.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We are registered in England and Waled under registration number 13221758, and our registered address is 11 Caldicot Way, Poulton Le Fylde, Lancashire, FY6 7LP

The term ‘Elkmere’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 11 Caldicot Way. The term ‘you’ refers to the user or viewer of our website

How we use your personal data

We will use your personal information in the following circumstances

  • Where we need to complete the contract/order of our product.

  • Where we need to comply with a legal obligation

  • Where we need to protect your interests

  • Where we need to protect the public interests.

We will collect personal information about our website users/customers when you create an account at out site www.elkmere.co.uk and/or start purchasing our services or products or to register your interest in our services or products.

 

1.1 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services to conduct data analytics studies and market research to review and better understand market trends within our industry and markets. The legal basis for this our legitimate interests, namely monitoring and improving our website and services.

1.2 We may process your account data (“account data“). The account data may include your name, address, delivery address, telephone number and email address. The account data may be processed for the purposes of administering any account(s) you have with us and managing our relationship with you including dealing with any support, service or product enquiries made by you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

1.3 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. We will ask for your consent before adding you to our marketing. The legal basis for this processing is performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

1.4 We would like to send you marketing materials from time to time, this can either via email or via targeted ads on social media by creating Custom Audiences using our email database. This means that your email address will be used to serve our ads to you within your Facebook or Instagram newsfeed.

1.5 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, and any credit/debit card and other payment details you provide so that we can receive payments from you and details of the financial transactions with you. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper business records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

1.6 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

1.7 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

Providing data to others

2.1 We may disclose your personal data to our professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

2.2 Financial transactions relating to our website and services are handled by our payment services providers, Wix and Square. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

2.3 We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

2.4All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

2.5 We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law.

Data security

  • We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

  • We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

  • You should take all reasonable steps to keep your personal information held on out IT systems secure, including choosing a secure password if you have an online account with us and not disclosing your passwords to anybody else.

 

 

Retaining and Deleting Personal Data

3.1 The duration for which we retain your personal information will differ depending on the type of information and the reason why we collected it from you. However, in some cases personal information may be retained on a long term basis: for example, personal information that we need to retain for legal purposes will normally be retained in accordance with usual commercial practice and regulatory requirements.

3.2 It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should let us know if anything changes, for example if your contact details. You will be able to update some of the personal information we hold about you through any account you hold with us.

Amendments to this policy

4.1 We may update this policy from time to time by publishing a new version on our website.

4.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

Should you object to any alteration, please contact us.

Your rights

Under certain circumstances, by law you have the right to:

  1. request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it;

  2. request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;

  3. request the erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to stop processing personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground;

  4. request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it;

  5. object to the processing of your personal information based on legitimate interests, but not if we have a compelling reason to process it;

  6. object to automated decision making (although this does not currently apply as we do not currently carry out automated decision making); and

  7. request the transfer of your personal information to another party.

 

Where you have given us your consent to use your personal information in a particular manner i.e. where you have given us consent to receive information about products and services you may be interested in, you have the right to withdraw this consent at any time, which you may do by contacting us. Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal information to the extent that we are entitled to do so on bases other than your consent.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Cookies

6.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

6.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

6.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Additional information about our Cookies Policy here.

Managing Cookies

7.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

https://www.aboutcookies.org.uk/managing-cookies

7.2 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If, however, you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access our website.

7.3 Please note providers of third party content may also use cookies over which we have no control.

Enquiries, issues and complaints

8.1 In the unlikely event that you have any concerns about how we use your personal information, please contact us

8.2 If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure accessible by contacting info@elkmere.co.uk

About Cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

10.1 – we use cookies to identify you when you visit our website and as you navigate our website.

10.2 status – we use cookies to help us to determine if you are logged into our website.

10.3 personalisation – we use cookies to store information about your preferences and to personalise the website for you such as our age verification.

10.4 security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services.

First Party Cookies

  • Acknowledgment of age confirmation

  • Dismissal of email signup

  • Created by the Content Management System for account and shopping basket functionality

Google Analytics

Elkmere uses Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address information (anonymously) on its servers in the United States, and neither Chase Distillery nor Google associates your IP address with any personally identifiable information.

The analytics.js JavaScript library is part of Universal Analytics and uses a single first-party cookie containing an anonymous identifier used to distinguish users. By default, this library sets cookies on the top level domain, excluding the leading dot, and sets the cookie path to the root level (/). More information about Google’s cookie policy can be read at www.google.com/intl/en/analytics/privacyoverview.html

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